Category Archives: Features

Free iPhone and iPad App – Control your numbers on the move


Switchboard remote management direct from your iPhone and iPad

Download the latest Switchboard App for the iPhone & iPad… and it’s FREE! 

Controling your inbound call managment and accessing your control panel ensures that you never miss a call again – even when you’re on the …

  • Posted: 16/05/2012
  • Tags: Features
  • Comments: 0

Auto Attendant

Auto Attendant is a FREE feature that allows you to better manage your calls by making sure that they are directed to the correct department or most appropriate member of staff depending upon the query.

Auto Attendant gives your business a “large corporate” image by …

  • Posted: 15/05/2012
  • Tags: Features
  • Comments: 0

Call Statistics

The great thing about our service is that you can have multiple different numbers. This fantastic feature is a great tool for marketing purposes because it enables you to see which advert or website is attracting customers and which ones are a complete waste of time and money.

For example, if you are placing an advert in your …

  • Posted: 15/05/2012
  • Tags: Features
  • Comments: 0

Call Queueing

Call Queuing is a great feature when you only have a limited amount of telephone lines. This means that your callers will never hear the engaged tone and you will never miss a call again!

An especially useful tool at busy times of the day allows callers to be automatically placed in a queue until an operator becomes free. You can …

  • Posted: 23/02/2012
  • Tags: Features
  • Comments: 0

Quick Close

The “Quick Close” feature is very useful when you need to quickly pop out of the office. With the click of a button your calls will be answered with your “out of hours” message until you are available.

  • Posted: 23/02/2012
  • Tags: Features
  • Comments: 0

Google Analytics Integration

Using Google’s FREE Google Analytics tool you will be able to evaluate your incoming call and website traffic data in one place, effectively and best of all… for FREE!

You can track your calls and analyse your call statistics so that you can view where your calls are coming with geographic locations.

By using multiple different phone numbers across different adverts can empower you to make …

  • Posted: 23/02/2012
  • Tags: Features
  • Comments: 0

Custom Introductions

You can customise how callers are greeted with your introduction and out of hours message.

You can quickly and easily record your very own “custom introduction”, “call whisper” and “out of hours” messages to include anything you want such as your opening times, directions to your website or even an emergency …

  • Posted: 23/02/2012
  • Tags: Features
  • Comments: 0

Open / Close Times

You can set your opening and closed times and days and add these to your number so that when people call when your offices are closed they will be greeted in a different way.

You can configure and record a different out of hours message so that callers know that your …

  • Posted: 23/02/2012
  • Tags: Features
  • Comments: 0

Call Whispers

You can have multiple different numbers for different purposes such as sales, accounts, support etc.

These numbers can be configured separately so that when you answer the call you will hear a your “whisper” or short message that will identify the type of call so you would hear for example “This is a sales call”.

This not only allows you to great each …

  • Posted: 23/02/2012
  • Tags: Features
  • Comments: 0

Missed Call Alerts

Where possible, when someone calls your number; we keep a record of the incoming callers phone number so that should you miss the call you will be alerted (free of charge) by email so that you can call them back.

You can also choose to enable ‘SMS Missed Call’ alerts for a small fee, which can be set-up in your control panel . This …

  • Posted: 23/02/2012
  • Tags: Features
  • Comments: 0